Privacy Policy

LuzViva Lighting Solutions ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data when you use our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

Information We Collect
We collect personal information that you voluntarily provide to us when using our online platform, requesting services, or communicating with us. This information may include your name, contact details, address, billing information, and any other information necessary to deliver our renewable energy and home lighting services effectively.

In addition, we may automatically collect certain data related to your use of our site through cookies and similar technologies, such as IP addresses, browser type, device information, and browsing actions. This helps us improve user experience and analyze how our services are accessed and used.

Use of Your Information
Your personal data is used solely for the purposes of providing and managing our services, including:

• Designing and installing energy-efficient and solar-powered lighting systems
• Processing residential energy audits
• Integrating smart home lighting solutions
• Communicating important information, updates, or offers related to our services
• Complying with legal obligations and protecting our legitimate business interests

Legal Basis for Processing
We process your personal data based on your consent, the necessity to perform a contract with you, compliance with legal obligations, or legitimate interests pursued by our company, such as improving our services and securing our platform.

Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Personal data may be shared with trusted service providers, contractors, or partners who assist us in operating our business and delivering services, provided that they adhere to strict confidentiality and data protection requirements.

We may also disclose information where required by law, regulation, or legal process or to protect the rights, property, or safety of LuzViva Lighting Solutions, our customers, or others.

Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including any legal or reporting requirements. Once data is no longer required, we securely delete or anonymize it.

Security Measures
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is restricted to authorized personnel only.

Your Rights
Under applicable data protection laws, you have the right to:

• Access your personal data and receive a copy
• Request correction or completion of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal or contractual restrictions
• Object to or restrict the processing of your data
• Withdraw consent at any time where processing is based on consent
• Data portability, where applicable

To exercise your rights, you can contact us by sending a written request to our registered office at 258 Avenida Brigadeiro Faria Lima, Suite 34B, São Paulo, São Paulo, 01452-900, Brazil. We will respond within the timeframe mandated by applicable law.

Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings.

Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

International Data Transfers
As an international company, personal data may be transferred to and processed in countries outside your place of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with relevant data protection laws.

Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of such data collection, we will take prompt steps to delete the information.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Updated versions will be posted on our online platform with the revision date clearly indicated.

Contact Information
For any questions or concerns regarding this Privacy Policy or your personal data, you may contact us in writing at:

LuzViva Lighting Solutions
258 Avenida Brigadeiro Faria Lima, Suite 34B
São Paulo, São Paulo, 01452-900
Brazil

Your privacy is important to us, and we are committed to handling your personal information responsibly and transparently.